Refund Policy

Premium subscriptions on PDFPro Tools provide access to additional features, higher usage limits and other benefits described on the relevant plan page.

Payments for Premium subscriptions may be processed through Razorpay or another payment service made available by the website.

By purchasing a Premium subscription, you acknowledge and agree to the applicable subscription terms, pricing and this Refund Policy.

PDFPro Tools may offer different Premium subscription durations. The currently supported subscription types include:

Cancelling or choosing not to continue a subscription does not automatically create an entitlement to a refund for a payment that has already been completed.

If a cancellation option is provided for your subscription, cancellation may affect future renewal or future billing according to the applicable subscription arrangement.

Cancellation does not necessarily reverse Premium access that has already been granted for the applicable subscription period.

Refund requests may be considered on a case-by-case basis where appropriate. A refund is not guaranteed merely because a subscription is cancelled or unused.

When reviewing a refund request, relevant circumstances may include:

• Whether the payment was successfully completed.
• Whether Premium access was successfully activated.
• Whether the transaction appears to be duplicated or erroneous.
• Whether a technical issue prevented reasonable use of the purchased service.
• Other circumstances relevant to the particular transaction.

If you believe that you were charged more than once for the same subscription or that an incorrect amount was charged, please contact us as soon as possible.

We may review the payment records and, where appropriate, take corrective action.

Payments may be processed through Razorpay, which acts as a payment service provider for supported transactions.

Payment processing may involve information required to complete, verify and secure a transaction. Payment card, banking and other payment credentials should be entered only through the payment interface provided by the payment provider.

PDFPro Tools does not request your complete card PIN, banking password, OTP or similar confidential payment credentials through the contact form.

To request a refund or report a payment issue, contact us through the Contact Us page.

To help us identify your transaction, you may provide non-sensitive information such as:

• Your registered account email address.
• The Premium plan purchased.
• The approximate date of payment.
• The Razorpay payment/order reference, if available.
• A brief explanation of the issue.

Refund requests may be reviewed using available account, subscription and payment information.

If a refund is approved, the applicable refund will generally be processed through the original payment method or payment channel, subject to the capabilities and procedures of the payment provider.

The time required for a completed refund to appear in your account may depend on the payment provider, bank or financial institution.

Unless otherwise required by applicable law or specifically approved by PDFPro Tools, completed payments are not automatically refundable merely because a user does not use all available Premium features or usage limits during the subscription period.

Free or guest usage does not create a refundable payment because no Premium subscription payment has been made.

We may update this Refund Policy from time to time to reflect changes in our subscription system, payment methods, services or applicable requirements.

Any updated version will be published on this page. The version available at the time of a transaction may be relevant when reviewing that transaction, subject to applicable law.

If you have a question about a Premium subscription, payment, cancellation or refund request, please contact us through our Contact Us page.